Delivery & Returns

Delivery Times

Last day to order for Christmas delivery

Royal Mail - 17th December

DPD - 19th December

International - 12th December

Please note packaging comes in Download Festival or National Merchandise branding.

All orders will be processed and dispatched within 5 working days of ordering.

Pre-order products will not be dispatched until the week prior to the festival.

Delivery Charges

Mainland United Kingdom

Royal Mail : £5.99

DPD Trackable Service: £10.00

International

UPS: £40.00

Please note that items sent by Royal Mail are not recorded or trackable. We are also unable to guarantee delivery times when using the Royal Mail service. 

Payment options

We accept payment by MasterCard, Visa Delta, Maestro/Switch, Solo and Electron. This website is protected by the highest levels of SSL security and is a fully PCI-DSS Compliant site.

Refunds and Exchange Policy

We are happy to exchange or refund any item returned in a saleable condition with a valid confirmation email within 28 days of purchase. If you do not have a confirmation email, we may at our discretion offer an exchange to the value of the current or most recent selling price. Please contact us directly for an exchange or refund. This does not affect your statutory rights.